Fast Company Article March Good Ways to Deliver Bad News Nathan Johnson

Have you ever had to fire somebody? Have you spent time with an employee going through a performance report that has a lot of room for improvement? Depending on the person, their needs, and how understanding they are, it can be a very stressful time. Very few people want the job of having to be the deliverer of bad news. But, it must be done in order to get the most out of any business. This article " Good Ways to Deliver Bad News" looks at ways to get your point across while still showing understanding and compassion for the individual.

Dr. Rober Buckman is considered to be one of the best at handling situations like this and he recommends beginning a difficult conversation by listening. Start the conversation by asking a few open-ended questions. Then, when you have the other person talking, close your mouth and listen. His reason for doing this is to allow a trust to develop between you that shows you care.

When it is time for you to talk, look relaxed and explore further the comments that the employee talked about. If they made mention of having a problem, that is an open door for discussion on possible ways to get help to improve. Realize that with this type of communication, emotions can play a big part in what and how things are said.

Finally, when all is said and done don't let yourself get caught up in the possible emotional tidal wave. If you have a serious critique to do or have to fire someone it still needs to happen, even if emotions are running high. You can't shy away from the task because someone is crying! Acknowledge the stress and leave it at that.

-- Anonymous, March 25, 1999