It seems to me that Kodak Customer Service is mute. Or usually customers have to wait for months to get answer from them? I have called and sent emails to various Kodak sources, but haven't got any answer or solution from them.

This is an email copy I sent to Kodak, but so far haven't got any answer. I wonder if their contact addresses function. I wonder if others have experienced similar problem. =================================================================== Dear Sir, I purchased a Kodak DC-265 online from Onsale.com on May 11, 1999. My question is how I can obtain the European version of the free expansion pack. The American version coupon I got from Onsale.com is for the American resident only whereas I am living in Norway. Please let me know immediately to where I can send the Introductory coupon as the deadline is June 22, 1999. I prefer to send it to a Kodak agent in Norway as it is cheaper, toll and hassle free.

Another problem is that the battery charger I got is not equipped with international power plugs. So practically I can not use the charger in Norway. I have searched a suitable plug in all electronic shops in my town and found none. This is an extremely exhausting and disappointing endeavor (in addition of knowing that DC-265 image quality is much lower than that of Nikon COOLPIX 950, especially in macro pictures). I would really appreciate if you could inform me where I can claim the European plug for the charger. I would like to use the camera as soon as possible for web-publishing purposes.

I would really appreciate your reply as my previous emails to Kodak.com have not been answered. I thank you for your attention to this inquiry and look forward to receive your immediate reply. =====================================================================

-- Alex (shop@origami.no), May 27, 1999