I am looking for examples of real SLA of ASP. In particular I am looking for service levels (i.e. numbers) regarding security, help desk, system managemnt, .....

-- Giuseppe Scafati (giuseppe.scafati@bca.it), January 11, 2001

Answers

Yes, examples of real SLAs would be also very interesting for me!!

-- Thomas Berger (thomas.berger@itelligence.de), January 15, 2001.

I am also looking for a example of real SLA of ASP,particular in QoS Security etc....

Thanks a lot.

Cong Duo

-- Cong Duo (cong_duo@hotmail.com), May 07, 2001.

useful information (SLA framework and sample metrics) is available in the Meta Group's best practice 2001 document: SLA: a framework, template and implementation toolkit

-- Madeleine Chevassus (Marie-M.Chevassus@evidian.com), August 14, 2001.

I AM LOOKING FOR EXAMPLES OF REAL SLA OF ASP. IN PARTICULAR I AM LOOKING FOR SERVICE LEVEL REGARDING HELP DESK, RECOVERING LOSS DATA.

-- alicia mcdonald (alicia.mcdonald@gracesoft.com), March 20, 2002.

Yes, I am also very interested in real examples. It will be nice to be able to see a real SLA. I think this will help everybody !!!

-- Cinthia Chaves (cchaves@checkfree.com), July 09, 2002.

Have any of you got the ITIL Service Delivery book, it has an example of an SLA in there.

-- Mo Khan (mokhana@deloitte.co.uk), November 29, 2002.

I am also looking for it,and it will be helpful to my work.

-- tangkai (tangkai@digitalchina.com), December 28, 2003.

Frankly speaking, ITIL doesn't help too much - especially for customer software development.

-- Olha Kutsevych (kutsevych@hotmail.com), May 14, 2004.

kutsevych@hotmail.com wrote "Frankly speaking, ITIL doesn't help too much - especially for customer software development."

It was not intended for the development environment. ITIL's value is in the operations environment; a.k.a. production support, and I can assure you it makes all the difference in the world in the life cycle of an application. Where it does touch development is in the release management areas, and especially in the production acceptance and operational readiness testing phases.

-- Mike Tarrani (mike@tarrani.com), May 15, 2004.

I am also looking for examples of service level agreements.

-- Tony Kite (tony52@tpg.com.au), June 07, 2004.

Look for sample documents of what an SLA would look like relative to a 27x7 helpdesk and a PC support group

-- Gil Galvan (ggalvan@lacusc.org), July 23, 2004.

fark sla go surfing ya poofs

-- (surfer_sk8er02@hotmail.com), August 17, 2004.