Hi All,

I am commencing a project to develop and implement SLAs for all support services of an organisation (this includes HR, Finance etc as well as IT).

I am keen to hear from anyone else also preparing SLA's for Support Services, to share experiences to date and learnings.

Thanks,

Mel

-- Melany Blackwell (Melany.Blackwell@adm.monash.edu.au), August 13, 2001

Answers

Melany, The article ("Service Level Not Just for IT Anymore" http://www.nextslm.org/sturm1.html)that I posted this month on this site may have some of the information that you are seeking.

Rick Sturm

-- Rick Sturm (sturm@enterprisemanagement.com), September 13, 2001.

i am also working on sla's for service industry

-- shivaraddi channalli (shaivaraddi_hal@yahoo.co.in), May 04, 2004.