Hello Everyone:

We have SQL Server 6.5 with SP 5 running on NT 4.0 with SP 5. We applied Code Red patch on NT 4.0 and after re-booting, the SQL Server database does not start. The following is the last few lines of messages in the erorr log:

01/08/13 16:25:14.39 spid1 Recovering database 'model' 01/08/13 16:25:14.40 spid1 Recovery dbid 3 ckpt (338,26) oldest tran=(338,0) 01/08/13 16:25:14.42 spid1 Clearing temp db 01/08/13 16:25:14.60 kernel Read Ahead Manager started. 01/08/13 16:25:14.60 kernel Using 'SQLEVN60.DLL' version '6.00.000'. 01/08/13 16:25:14.60 kernel Unable to start due to invalid serial number.

Any help would greatly be appreciated! Thanks in advance! Hanumantha.

-- Anonymous, August 14, 2001

Answers

Hanumantha,

I suggest you call Microsoft Product Support Services as described in Neil Pike's FAQ:

Q. Who are Microsoft Product Support Services and how do I contact them? (v1.1 1999.01.24)

A. These are people who support all MS's products, write fixes, take the calls, sort out workarounds etc. They work 24x7x365. The only way to contact them to place an initial call is by phone (unless you have a premier support contract in which case there are web based methods). For details of your nearest PSS support centre go to.

http://support.microsoft.com/support/supportnet/default.asp

All calls are chargeable either to your credit card or an existing account. Your call fee WILL be re-imbursed if the problem turns out to be an MS bug, or a feature that hasn't been publicly documented. The person answering the phone cannot know it's a bug, so they have to take details of your credit card before passing you on to a technician. When the call is closed the technician decides whether to mark the call as "free" in which case you get a refund automatically.

Good Luck,

Eric

-- Anonymous, August 21, 2001