I AM THINKING OF IMPOSING SERVICE LEVEL STANDARDS ON SOME OF OUR SATTELITE OPOERATIONS DUE TO THE RELATIVELY LOW LEVEL OF RELIABILITY THEY PROVIDE , COMPARED TO EXTERNAL SUBC-CONTRACTORS.

HOW DO I ASSESS, DETERMINE AND IMPLEMENT SUCH A SERVICE LEVEL STANDARD BEING AWARE OF THE FACT THAT THERE IS AN INTANGIBILITY ISSUE IMPACTING SERVICE DELIVERY.

DO I RELY ON THE PZB (SERVIVE DIMENSIONS, 1986) DIMENSIONS OF SERVICE EVALUATION OR DETERMINE, DISTILL MY OWN DIMENSIONS THROUGH CUSTOMER RESERARCH.

-- ADE BADEMOSI (ADE.BADEMOSI@SHANKS.CO.UK), September 14, 2001

Answers

sir, concerning your idea of placing or imposing level on people using this medium to be precised business wise that is how it's supposed to be ,but you do concerned those from the african countries you cna not get informed espect through this your medium. Thanks, yours faithfully Bademosi .A.O

-- bademosi adedipo oluwarotimi (timisy77@yahoo.com), February 08, 2004.