Can anyone help with example templates used in reporting against the SLA. We've got some 80+ service targets and KPI's and I'm looking for interesting ideas on report formats. I've got a basic RAG summary but any tried and tested alternatives would be gratefully received.

Thanks in advance Mo

-- Mo Khan (mokhana@deloitte.co.uk), September 30, 2002

Answers

man

-- wojtek (woytec2@wp.pl), May 10, 2004.

I'd like to have same examples od KPI'a which reffers directly to technical aspects.

-- wojtek (woytec2@wp.pl), May 10, 2004.