Greetings,

Has anybody had experience in implementing a SLA when dealing with an external service provider (read consultant) for the implementation of software process improvement based on the Capability Maturity Model for Software (SW-CMM).

I would be interested in practical examples that we can apply for managing the relationship of the service provider on a global scale.

Cheers,

Dareo

-- Dareo (dareo@hardrockers.com), March 29, 2003

Answers

we have software that will assist from an end users perspecitive go to www.end-endsoftware.com

let me know

-- brian peck (Bpeck@end-endsoftware.com), August 30, 2004.