Recommend this SLA presentation?greenspun.com : LUSENET : Service Level Management : One Thread |
https://placeware.viewcentral.com/events/cust/single_event.asp?cid=mercint&pid=2&payment_type=USD&cbClass=13&signupkey=V-SLM
-- joe liber (jlibarski@hotmail.com), June 07, 2003
Could you please repost the URL? This one didn't work. Thanks.
-- SROD (kontajis@yahoo.com), July 09, 2003.