What is the industry standard and best practice in regard to the ratio of end users (customer) to Help Desk analysts (support staff) for an IT business?

-- Wil Broadbent (william.l.broadbent@odot.state.or.us), November 21, 2003

Answers

This website posted a good graph and everything http://techrepublic.com.com/5100-6263-1043963.html

But on average 40% of the comapanies said 125:1 user to tech

-- Bill Fisher (bfisher@theone.ws), March 03, 2004.